Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) in accordance with the guidelines below.

1. Eligibility for Returns
   Items must be returned within 30 days of the delivery date.
   Products must be unused, unworn, and in their original packaging with all tags and labels attached. Certain items, such as personalized, custom-made, or final sale products, cannot be returned or exchanged
2. How to Initiate a Return
   Contact our Customer Support team via email at infooregoncase@gmail.com with your order number and reason for return.
   You will receive detailed instructions and a Return Authorization Number (RAN).
   Returns sent without authorization will not be accepted.
3. Shipping Costs
   Return shipping costs are the responsibility of the customer, unless the item is defective or the wrong product was sent.
   In the case of damaged or incorrect items, we will cover the shipping fees and arrange a replacement or full refund
4. Refunds
   Once your return is received and inspected, we will notify you via email.
   Approved refunds will be processed to your original method of payment within 5–10 business days.
   Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Exchanges
   We currently offer exchanges for the same item in a different size or color, subject to availability.
   To ensure a faster process, you may choose to return the item for a refund and place a new order.
6. Contact Us
   If you have any questions about our Return Policy, please contact us at:
   📧 infooregoncase@gmail.com